Frequently Asked Questions

What request forms are available online?

The following product requests must be submitted online:

For a bulk request of 10 or more product codes, multi-app templates are available through the portal.

For product RE/Trustee transfers, please fill in the attached PDF form and submit to clientservices@apir.com.au

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What request forms are available online?
Do we have to notify APIR of any changes to participant or product details?
Who can complete a request?
After submission, how long will it take to process my request?
I have not received an invoice, why?
I can’t find the request I submitted on the Request List. Why?
My request status is “On Hold (Awaiting Reply)”. What does this mean?
It has passed the indicated turnaround time and I have yet to receive my product’s APIR Code. Have I missed something?
What happens if I don't receive my APIR Code?
How do we know what the APIR Code is for my Participant or Product registration request?