Frequently Asked Questions

User Registration

• I can’t remember my username, how do I login?
• I have sent in my user registration form but I have not heard back.
• I can’t remember my password, what should I do?
• What happens after I'm registered for a user account?

Portal

• I have activated and logged in to my account. What am I seeing on the Portal?

User Roles

• I am unsure how to organise users within my participant organisation. Can you walk me through the basics?
• Can I be both the Account Owner and Billing Contact?

Join an Existing Participant

• I tried finding a participant organisation to join, but it is not appearing on the list. Why?
• I have submitted a request to join XYZ Limited (AAAA111XX). What happens now?

Account Ownership

• I am the Account Owner for a new participant organisation? Can I set up my account?
• How do I set up the Account Owner for a registered participant organisation?
• I am an Account Owner, what do I see on my Portal?

User Administation

• I want to assign my staff (users) to multiple participant organisations. How do I do this?
• How do I add a staff (user) to my group of participant organisations?
• Why can’t I view details of other users that are linked to same participant organisations as I am?

Requests

• What request forms are available online?
• Do we have to notify APIR of any changes to participant or product details?
• Who can complete a request?
• I have submitted a request form, what happens next? How long will it take to process the request?
• I have not received an invoice, why?
• I can’t find the request I submitted on the Request List. Why?

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Technical Support

• I'm seeing screens with blank or missing data sections
• I am having technical difficulties. Who should I contact?
• Which browser should I be using?

Data Services

• What is APIR Data Services?

Superannuation Products

• What are SPINs or Superannuation Product Identification Numbers?
• What is a SPIN-level product?
• Where do I go to find out if my superannuation fund has a SPIN?
• Do Self Managed Super Funds (SMSFs) need a SPIN?
• Where do we display our SPIN codes?
• Who can apply for a SPIN?

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Fees & Payment

• When do we pay the registration fee for an APIR Code?
• Why does APIR charge a fee for archiving a Participant or Product APIR Code?
• What are annual maintenance fees and what do I get for them?

Coding Essentials

• What is an APIR Code?
• Who or what can get an APIR Code?
• What design considerations were used to develop APIR Codes?
• What is a Product APIR Code?
• What does a Product APIR Code look like?
• What type of products can have an APIR Code?

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General

• What do APIR do?
• Who should I contact for any assistance?